Terms & Conditions

Please kindly read these terms and conditions carefully. On booking online or signing our booking form when making reservation over the phone or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party.

These terms and conditions constitute an agreement with HALONG SAPA EXPERTS . By entering the site you accept these terms and conditions.The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes. Continuing to use the site after a change has been made is your acceptance of those changes.

1. RATE
Tour prices are quoted in US dollar

2. PAYMENT
By ONEPAY secure
– Please visit our payment page here

– Early birds bookings are under promoted (15-25%) by Paradise Luxury Cruise & Paradise Peak Cruise and need to be paid fully after confirming, these bookings are non-amenable and non-changeable.

– The Deposit is made about 30-50% in the total of your trip(100% with Early Birds Bookings).

– With luxury cruises & some deluxe cruises, the Final payment is needed to be paid before 7 – 10 days of check in.

 – All balance will be paid at hotel by cash or credit card (Not Paypal), the bank will surcharge 3% of total if you pay by credit card. The exchange rates is due to the current exchange rate of our bank in Vietnam.

CANCELATION
– Cancellation will be charged as follow:
+ More than 25 days prior check in date. No charge. (Except Early Bird Bookings)
+ 7 days to 24 days before check in date: 50% on total value of the trip charged.(For Paradise Luxury Cruise, Paradise Peak Cruise only)
+ Within 2-6 days before check in date: 50% on total charged.(Luxury Cruises only)
+ No-Show: 100% on total charge. (All cruises types)
Cancellation have to be sent and received by cruise specialist of Halong Bay Cruises No Limit in writing (By email or fax)

3. FINAL PAYMENT
For your convenience, the balance will be paid before your trip from 1 - 7 days by a secured link and you can pay the balance easily & safely by your credit card. Otherwise, if you would like to pay in cash, you can pay in person when we meet you at our hotel in Hanoi (This must depend on a cruise type you booked).

4. REFUND OF UNUSED SERVICE
- 100% refund in case of bad weather and you are still be in Hanoi.

5. FORCE MAJEURE CLAUSE
HALONG SAPA EXPERTS cannot take the responsibility for any deviations from the contract terms due to the results of natural or social forces which include floods, earthquakes, typhoons, fires, war and government decrees of prohibition beyond the control of human beings.

6. PRIVACY POLICY
HALONG SAPA EXPERTS is committed to supporting the highest standards for the Fair Handling of Personal Information. We recognize that some visitors to our web site may have concerns about the information they provide to us and how we treat that information.

This Privacy Policy has been developed to demonstrate to our valued clients that we collect only the information necessary for our interaction with them and to fulfill their instructions to us. We are committed to the highest ethical standards in the collection, security and use of the personal information provided to us.

7. VOUCHER
Voucher will be issued after the booked trip is confirmed and payment is completed. A service voucher will be sent by email/fax to passenger.

8. LIABILITY & INSURANCE
HALONG SAPA EXPERTS is not responsible for any loss, injury or damage sustained by passengers incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by passengers. Passengers are required to have full travel insurance. Airline schedules and local conditions may be affect accommodation and itineraries. Should this occur, will endeavor to substitute suitable arrangement of similar value. Participation on any tour implies full agreement to above conditions by all parties involved.

9. CONFIRMATION
Your booking will be confirmed as soon as we get the deposit from you, we will send you the confirmation via email. It is so easy !

10. COLOR OF THE BOATS
Note: From May 1st 2012, all boats in Halong bay painted white, while the interior color remains unchanged. It is  decision from the local authorities, maybe painted white they will be less noticeable, so visitors can concentrate more on the amazing scenery.
 
We apologize for not updated the new color of those boats on this website yet.

More questions, please email us : booking@halongsapaexperts.com
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