Before your cruise

The cruises sail daily?

Yes, they do.

How to book a cruise?

#a) If you book via our online  booking online -> we received your request -> we check availability ->make change – >  send you an email to deposit via Paypal -> you send us your hotel information to pick you up at your hotel in Hanoi -> we send you final confirmation.

#b) Just see the deal on our website -> contact or email us(tell us your length of trip, how many persons? estimate your budget?) -> we recommend you the cruise -> you check again – > if okay -> send you an email to deposit via Paypal  -> you send us your hotel information to pick you up at your hotel in Hanoi -> we send you final confirmation.

Why do i need to make a deposit?

# Because to be sure that you are going to book the cruise with us. Otherwise, we transfer your deposit to general cruise system to keep the cabins & all services for you.

How about the final payment?

All balance is going to be paid at hotel by cash(usd or vnd) or credit card (Not Paypal), the bank always surcharges 3% of total if you pay by credit card(Visa or master ) and 4% for AMEX card.

Credit card is charged in VND(the exchange rate is applied for the current day of payment).

We would like to meet you at your hotel lobby around 11:am or 5pm before one day for the final payment, give you travel ticket and tell you more information before your trip . So, could you please tell us what time we could have a meeting with you on a date.

How far from Hanoi to Halong Bay?

@ About 170 km & take around 4 hours to go by shuttle bus or by car.

Where to pick up & drop off?

@ We pick you up & drop off at your hotel in Hanoi Old’s Quarter.

What time to pick up & what time arrive at hotel in Hanoi?

@ Around 7:45 am – 8:15 am , we pick you up at your hotel.
@ Around 4-5pm on the final day(included: 2days & 3 days trips) arriving at hotel in Hanoi.

Can we go directly from Halong Bay to the airport?

Yes.  we have 2 options for you:

#a) Shuttle bus takes you from Halong Bay then drops you off outside of Hanoi center,And our driver & private car  already  wait for you there, then take you the airport.
  // Car 4 seats: us $25/ car for 1-3 persons
  // Car 7 seats: us $30/ car for 3-6 persons

#b) We take you from Halong Bay to the airport by private car.
  // Car 4 seats: us $100/ car for 1-3 persons
  // Car 7 seats: us $130/ car for 3-6 persons

Shuttle bus included in the trip?

@ All shuttle bus included in the trip, except you book on: Luxury Cruises or on request  for complimentary in case of availability.

How about the drinks on cruises?

@ All drinks are not included on the cruises: wine, cocktail,cok, pep, seasonal drinks, juice,etc.(except welcome drinks).

How far from the airport to the hotel & how much for the transfer?

@ Around 40km, & take around 40 – 60 minutes to go.(it depends on traffic jams).
 
we have great experience to transfer the airport – Hotel, professional driver, modern car.
From the airport to the hotel: ~40km, and need at least 40 minutes to go.

/Car with 4 seats
+ usd$ 18/car for 1-3 persons(the airport to hotel)
+ usd$ 15/car for 1-3 persons(Hotel to the airport)

/ Car with 7 seats
+ usd$ 20/car for 3-6 persons(the airport to hotel)
+ usd$ 18/car for 3-6persons(Hotel to the airport)

/ Minivan  with 16 seats
+ usd$ 35/Minivan for 6-14 persons(the airport to hotel)
+ usd$ 40/Minivan for 6-14 persons(Hotel to the airport)

If you would like us to pick up and drop off at the airport, please give us your flight information(flight number, the arrival time)
Our professional drive will be waiting outside of the gate with you name printing out on the paper taking by his hand, so you could see him easily.

How about refund?

@ Refund 100% in case of bad weather.

@ We refund your deposit via PAYPAL

@ The balance is paid by cash(vnd or usd). You paid in VND, we refund in VND. You paid in USD, we refund in USD.

please see this VIDEO that we refunded for our previous travelers:

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